About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

149 ratings and 118 comments received in the last 90 days.

08 April 2026

One little issue with the license plate, but was resolved.

08 April 2026

Salesman very friendly and helpful. All our questions were dealt with very efficiently.

04 April 2026

The right level of information and detail. Made the experience easy, no fuss or bother. Sales staff answered questions and offered advice and guidance.

03 April 2026

I was treated extremely good the service was second to none, from the start all the appointments that was booked were spot on, kept on time and executed well done to the team I was very impressed and satisfied

02 April 2026

Spent time ensuring we understood options and whole process wasn't rushed. Joe was very helpful.

31 March 2026

Everything was easy with regular updates. Personal and friendly service.

24 March 2026

Very efficient and helpful

16 March 2026

Darren was very helpful taking plenty of time to show us the car and explain all the features. We were made to feel very welcome by all staff members

16 March 2026

Professional and knowledgeable agent

10 March 2026

Smooth process throughout, everything explained during the purchase and kept informed as it progressed.

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10 March 2026

Great service and communication from Luan at Sytner Tring

08 March 2026

Darren was extremely helpful and professional, answering all of my questions and keeping me informed the whole time.

04 March 2026

Darren Henshaw and the team were very helpful and provided support if I had questions. It was a very smooth process.

26 February 2026

The whole process from initial enquiry to final car collection was easy and both luan and the finance manager spent lots of time answering questions and finding the right car for me

17 February 2026

Extremely satisfied with the service received from Mini and especially the sales advisor, Darren. The centre stuck to their word with timeframes and gave a wonderful experience for me.

09 February 2026

Very efficient service

04 February 2026

I was kept up to date weekly on the expected delivery date for my car and any queries I had were replied to very promptly. Joe provided a thorough handover of the car and I was advised that I could return should I need anything else explaining.

04 February 2026

Professional, approachable, friendly, informed

28 January 2026

Luan was extremely helpful and made the process so easy. She even found an old JCW clubman so I could get the experience of a JCW. Nothing was too much trouble. She kept in contact the whole time. It was a pleasure dealing with her.

18 January 2026

Professional

15 January 2026

Very good technical knowledge of the product. Nothing was too much.

08 April 2026

It was great that you were open on Good Friday. This helped me a lot. Great customer service and communication.

06 April 2026

Excellent customer service as usual.

29 March 2026

They were great

29 March 2026

In 24 hours 1 valve 2 tyres then another tyre as valve wasnt the issue the tyre was ... over £600 bill and inconvenience

28 March 2026

Everything was done in a timely manner and the price was ok

26 March 2026

Very good and friendly

26 March 2026

Always a great experience

25 March 2026

Trustworthy staff

25 March 2026

Customer service excellent. Kept me updated of service via video .

24 March 2026

Prompt efficient service.

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23 March 2026

Quick analysis of the car and prompt action. Also, whilst recommending one or two additions, I didn't feel like there was any forced selling.

23 March 2026

Always super efficient

22 March 2026

They did not fix a key issue and I phoned after to rearrange - and still waiting for call (after being told I would be).

21 March 2026

Lloyd's communication was great. He is very clear and was upfront about the extent of the work to be done. His communication is refreshingly direct.

20 March 2026

Everything went to plan with no delays. Easy to book and reception helpful and friendly.

19 March 2026

Always received excellent service from this particular dealership

18 March 2026

Was always kept up to date on the progress Friendly staff

16 March 2026

very satisfied with friendliness of the staff, less satisfied that a minor service had been missed. Advised to contact EMac to try to get reimbursement. I think Mini should be doing that as they are at fault.

14 March 2026

Very efficient & helpful

14 March 2026

Very efficient book in and quick turn around for the service

13 March 2026

Great service.

11 March 2026

Courteous, friendly staff. Take you through every step of the procedure and happy to answer any questions.

11 March 2026

Very efficient & helpful

10 March 2026

Easy to book appointment with good availability

10 March 2026

Always good service from Lloyd who keeps me informed and efficiently sorts the process! Very polite guy! Also good to have the video of inspection which reassures when something is found and the mechanic explains in detail

10 March 2026

Very helpful, friendly and good service

09 March 2026

It would have been 5 stars if we could have had a better experience With the booking, the problem was as senior citizens we would like to be able to dial a number to get through to the mini reception rather than going through a automated system.

09 March 2026

Great service as always

08 March 2026

Very happy with all service

07 March 2026

Great service on the day, thank you

07 March 2026

Always helpful and professional

05 March 2026

Staffs are very nice and polite. They will always update you the step for the repair of my car.

05 March 2026

The whole process from initial enquiry to collection was easy with Luan and Steve spending with both me and my husband to find the right car for my budget

03 March 2026

Great service, getting video of car when it was being expected is really helpful

02 March 2026

Great service as usual.

01 March 2026

Took less time than anticipated, helpful staff

01 March 2026

Very efficient friendly service and kept informed

28 February 2026

Fast, efficient, friendly service.

27 February 2026

Excellent and friendly service

24 February 2026

I was kept well informed regarding the service and mot of my mini. The staff and mechanics were professional, friendly and helpful.

24 February 2026

Amazing staff and very helpful

24 February 2026

Good customer to service provider contact and a job well done

23 February 2026

Easy booking system convenient time for service

23 February 2026

The staff mostly. I also like the video and the informative narrative on it.

23 February 2026

Easy to book, appreciated the 90min wait option with complimentary coffee and biscuits and the car valet and addition of renewing windscreen wipers.

23 February 2026

Lloyd and his team are always friendly and keep me advised of how the service is going.

23 February 2026

Lloyd at Tring Service went above and beyond liaising with Sytner Sheffield where I'd recently purchased a second hand mini a few weeks previously resulting in no charge for the engine oil required. Thank you for the great customer service.

21 February 2026

All went smoothly

21 February 2026

Great customer service and honest feedback based on diagnostic of my car. Lloyd was very professional and knowledgeable and a credit to the mini team. Mini reg no. LD13VUO

21 February 2026

Was disappointed that you would no longer collect my car for service and MOT but I was able to wait for the work to be done and it was all fine .

20 February 2026

Always a great service

20 February 2026

Great service an attention from the team

19 February 2026

Professional and helpul

18 February 2026

The work was completed on the same day and the car washed

18 February 2026

Smooth process Lloyd is alway very welcoming and explains everything clearly. The health check video is always thorough and clear

18 February 2026

Helpful, accommodating staff.

18 February 2026

Lloyd from the servicing department was very helpful, kind and efficient and the service I received was brilliant.

16 February 2026

Very helpful

15 February 2026

From drop off to pick up, staff were friendly knowledgeable and listened to what we had to tell them about the car. Was done in quick time and no issues with the process.

15 February 2026

Everything dealt with as promised. Staff polite and helpful.

14 February 2026

Overall very professional and friendly service

14 February 2026

The booking experience was very straightforward. The garage kept me informed of progress of repairs and the repairs were completed on time. I am very happy with the service received.

13 February 2026

Saw us at short notice, and was impressed with the speed of service and the video updates.

13 February 2026

After my initial early morning phone call, I was able to go over to the Garage, my new battery fitted and everything sorted. Prompt and efficient attention, which gave an elderly driver peace of mind for continued driving.

13 February 2026

Informed from the beginning, good communication and ultimately a perfect job done on my windscreen

11 February 2026

Prompt, efficient and friendly service.

10 February 2026

good service in store. Although i found booking in with the automated service not very easy as I could not get through to a human.

09 February 2026

Issue with car in warranty. Diagnosed problems quickly and fixed within 24 hours. Very professional and helpful service desk team. Kept me up to date with progress.

09 February 2026

Job completed in good time. Polite and friendly staff. Nice area to wait in while the work was carried out.

05 February 2026

While the repair was going on found the serviec to be excellent - thank you Lloyd

04 February 2026

Very helpful in every aspect. Got the vehicle in early and turned it around very quickly.

03 February 2026

Prompt, efficient service. Polite, friendly, knowledgeable staff.

02 February 2026

Always good service

02 February 2026

Excellent customer attention

02 February 2026

Speedy, professional and courteous.

02 February 2026

Friendly and helpful service advisor, work carried out as requested. Also, an internal engine cleaning treatment that I'd asked for was ultimately decided against, because the technician thought there would be no benefit - very good.

01 February 2026

Kept up to date with what was happening with car a customer service was good

01 February 2026

The technicians were knowledgeable identify the fault check me informed developments and performed the repair in a timely manner.

31 January 2026

Resolved my mini problem quickly with good update communication.

31 January 2026

Easy to make appointment. Friendly efficient service

31 January 2026

The parking alert came back on yesterday. Hoping to go back in Friday morning so that it can be checked

30 January 2026

Great service and friendly personnel (though at a price); however, we still have error message flashing on our Mini for Cruise Control failure (comes up especially when driving on uneven road). Some irritating issues with automated messaging system.

29 January 2026

Communication to book our service was easy and efficient. Car was serviced on time and with great video proof of what work had been done. I was able to work in the showroom whilst my car was serviced with complimentary coffee and buscuits!

29 January 2026

A warm welcome when I arrived and was offered coffee. Very helpful and polite staff.

27 January 2026

Always great service and always so helpful.

27 January 2026

From the initial call, booking in and collecting the car, all staff have been excellent. The gentleman in the service desk, sorry I forgotten his name, was so helpful and advised on other recommended work with out being pushy.

26 January 2026

received promptly and service completed efficiently whilst I waited

25 January 2026

Lloyd as communicative as always.

25 January 2026

Had the appointment I needed

23 January 2026

Very responsive, professional and friendly service

21 January 2026

Lloyd is always helpful and a joy to deal with

19 January 2026

Efficient and smooth service

19 January 2026

Great service and Friendly. Went beyond in terms of service. Lloyd is a credit to Mini Tring

18 January 2026

Responded to my request for advice professionally and were friendly

17 January 2026

Helpful staff and efficient service

15 January 2026

Booked a 90 minute wait appointment. Did end up taking longer than expected but appreciated that the dealership had suffered flooding over the weekend so they appeared to be a little behind. Overall happy though

15 January 2026

Lloyd Williams did his best to help me to organise my MOT during the garage repairs and flood in the showroom

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Tring.

Address

London Road (A4251), Cow Roast, Tring, HP23 5RE

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01442 890 666

Map

Areas served

Tring as well as surrounding areas including Hemel Hempstead, Aylesbury, Berkhamsted and Kings Langley

View map

Address

London Road (A4251), Cow Roast, Tring, HP23 5RE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01442 890 666

Map

Areas served

Tring as well as surrounding areas including Hemel Hempstead, Aylesbury, Berkhamsted and Kings Langley

View map